Refund policy

General Policy
There is a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the order page/proof of purchase.

To start a return, you can contact us at cryo.cryomods@gmail.com. For US customers, if your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. For International customers, at this time if your return is accepted, you must cover the shipping costs and handle the shipping process.

Items sent back to us without first requesting a return will not be accepted. Please note that return shipping will be covered for only domestic US purchases.

You can always contact us for any return questions at cryo.cryomods@gmail.com.

Order Cancellation
After the order has been fulfilled, the order cannot be canceled. In this scenario, please refer to the general policy on returns. As long as the order has not been fulfilled, you will have up to 3 days after the order is placed to cancel the order without a cancellation fee. 

The cancellation fee is based on the transaction fee for processing your payment 
- For Domestic Cancellation [Shopify Payments]: 2.9% + $0.30 
- For Domestic Cancellation [PayPal Express Checkout]: 3.5% + $0.49
- For International Cancellation [Shopify Payments]: 3.9% + $0.30 + Currency Conversion Fee (1.5-2%)
- For International Cancellation [PayPal Express Checkout]: 5% + Fixed Fee (based on currency) + Currency Conversion Fee (1.5-2%)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
3D printing files and fully customized products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
It is recommended to return the item you have in an unused, unopened condition and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mouse Warranty
Full 1-year warranty coverage on all custom products. In this period, if there are any manufacturing defects or issues, you may contact us for repair or replacement. It does not cover theft, loss, regular wear and tear, improper usage, or other damage. You are absolutely free to open your mouse, but any unadvised modifications (didn't contact us prior to performing physical alterations) may void the warranty.

Cerakote Warranty
All Cerakote jobs will have a 1-year warranty against peeling, chipping, cracking, or flaking of the oven-cured H-series Cerakote finish. This warranty does not cover normal wear and tear or item damage, abuse, or misuse.

Repairs
In the case that your product or item does not fall under warranty, repairs for items are offered. Quotes for repair are on a case-by-case basis please contact us for details.